Return & Refund Policy

Effective Date: 01/01/2025

At Azara Esencial, customer satisfaction is our priority. We are confident in the quality of our products, but if you are not entirely satisfied with your purchase, please refer to our return and refund policy below.

Eligibility for Returns

• Returns must be initiated within 15 days from the date of purchase.
• The product must be used once, in its original packaging, and in the same condition that you received it.
• Proof of purchase is required (e.g., order number, receipt).

 

Non-Returnable Items

• Products used more than once.
• Products purchased during sales or promotions.
• Gift cards.

 

Refunds

• Once your return is received and inspected, we will send you a notification. If approved, a refund will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the product is defective or damaged.

Exchanges

If you receive a defective or damaged product, you may request an exchange. Please contact our customer service team at support@azaraesencial.co to arrange for a replacement.